Effective Date: April 27, 2026
At Virtualsis, we stand behind the quality of our technical support services. Your satisfaction matters, and we want to be transparent about how refunds work.
Refund requests must be submitted within 14 days of service completion. If your issue was not resolved to your satisfaction, contact us at support@getvirtualsis.com and we will review your case. Approved refunds are processed within 3–5 business days back to your original payment method.
Monthly subscriptions may be cancelled at any time. If you cancel within 7 days of a billing renewal, you are eligible for a full refund of that billing cycle. Cancellations made after 7 days will take effect at the end of your current billing period — no refund is issued for that cycle.
We strongly encourage you to contact us directly before initiating a chargeback with your bank. We resolve disputes quickly and chargebacks create unnecessary delays for both parties.
Email us at support@getvirtualsis.com with your invoice number and a brief description of the issue. We respond within 1 business day.